Terms & Conditions
Trustworthy, Affordable & Reliable Services
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1. Business Hours
Our Office is open from 9.00 am to 6.00 pm Monday to Friday, 9.00 am to 4.00 pm Saturday (UK time). Sunday Closed
2. How to Order
You may place your order online by the INTERNET (secure), Phone and e-Mail. Orders can also be accepted in-store at our Depot/showroom. Some of our products online are offered as a reserve and fit where no payment is taken online. Payment is taken once fitting is complete or over the phone once the order is complete
We are suppliers of mainly non-standard items, this means by their very definition the parts may not be a straight forward do it yourself fit. In some cases, modifications or adaptations may be required to achieve an acceptable fit. We, therefore, advise that parts supplied by ourselves are fitted by qualified and reputable people.
Orders placed via our online shop are submitted as offers to purchase and will not be accepted by ourselves until details regarding stock availability, suitability and price have been confirmed by us to our customer.
The confirmation email is purely an acknowledgement that you have submitted an order and allows you to check that you have entered all the information correctly.
We may refuse to accept an order where:
*goods are out of stock or no longer available
*we cannot get authorisation for payment
*there is a product or pricing error in the description of goods.
If any of the above is applicable we will contact you to explain the position.
3. How we Despatch
Most orders will be despatched by a reputable shipping company. We offer excellent delivery times including 24 hours, 48 hour and next day timed deliveries. Local deliveries will be despatched by our own delivery service. We make every effort to deliver goods within the estimated timescales, however, delays are occasionally inevitable due to unforeseen factors. Elite Direct shall be under no liability for any costs, damages, charges or expenses caused by any delay for the delivery of goods under circumstances beyond our control
Delivery times are working days excluding Saturday, Sunday and public holidays. Saturday deliveries incur extra charges and are usually not guaranteed.
4. Method of Payment
We accept all major Credit and Debit cards. Payment can also be made by personal Cheque, Bank Draft, Bank Transfer or Postal Order. Payment by personal cheque will require a cheque guarantee number and expiry date otherwise they will be held for up to 10 working days awaiting clearance through the normal banking procedure. Please make payable to D.A.T 2000 T/a Elite Autocare (Elite Direct).
We will not dispatch goods or put goods on backorder until payment is received in full.
Sometimes backorders are placed in good faith but sometimes due to circumstances beyond our control manufacturers or importers may be out of stock whereby a full refund will be offered.
5. Prices and VAT
All advertised prices include the current UK rate of VAT. All prices are subject to change without prior notice, however, if due to circumstances beyond our control prices are incorrect we will notify you before dispatch.
6. Back Orders
We do carry some stock items within our range of products. However, should an item be temporarily out of stock and not available for despatch within 5 to 7 days, you will be notified as soon as possible. Special Orders will be confirmed with an expected delivery date.
All parts are covered by the Manufacturer's Warranties and/or Guarantees. Goods returned under warranty must be accompanied by a valid proof of purchase and will be dealt with accordingly. Where necessary goods will be returned to the manufacturer for inspection and report.
Elite Direct can assume no responsibility for misuse or incorrect application by the user. Elite Direct will not accept responsibility for carriage costs incurred in returning goods or for any fitting costs involved in warranty items.
Where goods are returned to ourselves they should be accompanied by the senders invoice and name and address and a valid authorisation number. Where goods are alleged to be defective the purchaser agrees to return such goods for inspection and report (without us replacing the said goods prior to such inspection) the purchaser also accepts that it is reasonable to inform us of any problems before contacting independent third parties and incurring extra costs. This allows us to remedy the defect failure or interruption as third parties are often biased.
Please Note: Alloy Wheels in polished or chrome finish are not covered by a warranty. This is due to the climate in the UK and salts that are used on the roads.
8. Images and Limitations upon Liability
Some images shown on the site may not be the image for your specific vehicle, but more a generic image for illustration purposes only. Parts cannot be returned because of the image not matching.
We aim to ensure that all information on our website is correct however we can not be responsible for the use of the information given.
Advice given by Elite Direct staff is based entirely upon information given by the purchaser with no inspection undertaken.
All advice given is indicative only and in some cases shall amount to an opinion only.
9. Typographical Errors
In the event of an incorrect price listed on elitedirect.com due to typographical error, elitedirect.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price at any time.
10. Discontinued Products
Because many catalogues are changing all the time, we may have overlooked a product that may be discontinued. If you order a product and it has been discontinued or not available we will inform you as soon as we can. You will be refunded or offered an alternative for any discontinued or unavailable item. Subsequently, they will be removed from the website.
11. Returns & Cancellations
All returns must be authorised by Elite Direct.
You have the right to cancel or exchange your order up to 7 working days after the day of delivery. Any non-faulty goods returned outside of the 7 day period without notice during the period we reserve the right to refuse.
It is your responsibility to return the goods to us, at your expense, unused and in the same condition that you received them in.
Once the goods are returned to us, we will refund you in full within 7 working days. You will receive the refund using the same payment method you used to pay for the goods. If you would like to exchange to a higher-priced item we will ask your agreement to take payment for the difference, and if the exchange is for a lower-priced item the difference will be refunded to you.
Every order direct from Elite Direct. will be courier delivered and require a signature upon receipt. Prior to signing for goods, we ask that you check that the goods are both undamaged and that all goods are in the consignment that should be. Signing for the goods is an acceptance that everything in the delivery is as it should be and undamaged.
All goods are sold subject to the manufacturer's Conditions of Sale and Guarantee. Goods specially ordered cannot be returned for credit or refund. Any cancellation on such orders will incur a 30 per cent handling charge. The property in the goods does not pass until payment has been received in full.
Under no circumstances will Elite Direct be held liable for any fitting charges incurred by the purchaser. It is the purchasers' responsibility to ensure he has the correct parts prior to fitting.
No liability or returns are accepted where purchases attempt to modify or install components where it is known or ought to be reasonably known to the purchaser that the part is incorrectly supplied or otherwise not in accordance with the order.
Any order requiring exchange or refund where a vehicle has had modifications, altering the use or fitment of the product, if Elite Direct has not been notified within 24 hours of the order being placed, will be subject to a handling charge, typically the original delivery charge and a restocking fee where applicable will be applied.
Orders cancelled may incur a handling charge, or restocking fee.
The provisions of these clauses do not affect your statutory rights.
12. Wheels and Tyres
Credit less all freight, dismantling and cleaning charges plus 30 per cent handling charge, tyres must not be driven on. Wheels and tyres that have been fitted are non-returnable. Please note, all wheels and tyres left on our premises may be disposed of within 7 days. Polished wheels and chrome wheels have no guarantee/warranty due to British road and weather conditions. Please also note that although we tighten the nuts to the correct torque, the nuts may need re-tightening after 20 miles or so of driving. If for any reason there is a problem with the wheels, it is the customers' responsibility to ensure that a backup set of wheels is available due to manufacturers directives. Do not use pressure washers or abrasive wheel cleaners containing abrasives or acidic properties for wheel cleaning, any warranties will be void. Please note if tyres are driven on when flat all warranties are void. Manufacturers warranties are subject to their own terms and conditions and customers should be aware that it can take up to 12 weeks to resolve.
We will always endeavour to deliver your order within our agreed timeframes. This is provided the goods are in stock at the time of the order or we telephoned or emailed you advising you of a delay. We do not pay for return carriage for any items what so ever unless they were damaged or faulty at the time of delivery and we were advised immediately.
13. Faulty Goods
All goods are subject to manufacturers terms and conditions.
14. Damaged Merchandise
All goods are inspected prior to shipment. Claims for goods must be made immediately and signed for as damaged otherwise the claim will be void.
15. Offers and Promotions
Offers correct at time of publishing. Only one code/offer to be used per customer per order. Offers subject to stock availability. No cash alternative will be given should the promotional product or offer not to be available. 0% finance unavailable on promotional prices and offers. Elite Direct reserve the right to withdraw the offer at any time, for any reason, without notice.
Thank you for looking after me so well.
Great service, great prices and a great set up!
Got Road Hero space saver wheel kit from them. Although was a bit sceptical as it seemed like an extra cost at the time but trust me, I have never regretted this purchase. It has saved me from being stranded so many times. Thanks to their friendly staff who convinced me for this purchase.
Elite is the solution for all your car related problems.
Got a pair of new alloy wheels fixed from their garage and it just gave my ride a whole new look. So happy with their recommendation.
They have an excellent collection of alloy wheels for both luxury vehicles to your regular everyday vehicle. Just let them know your budget and they will help you select the best fit!
Always get my car servicing done at Elite Rainham and I am so satisfied. Never get the oil leaks and the fluid runouts with them. They tell you exactly when you need to come back and before that your car will keep running smoothly. At least mine has every time.
They do know how to take care of your car. Always feel my car running much smoother and consuming less fuel after getting my car serviced from them.
Keeping you on the straight & narrow.
40 Point Checks, 2 different service packs
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Huge choice & fantastic prices.