Customer Feedback

( 121 Feedbacks Recieved )

We Welcome your comments on our products and Services. Our Aim is for complete customer satisfaction and we strive to give the very best service possible. If there was anything you were unhappy with or there is a area you think we can improve, Please Let Us Know. EMail Your Feedback To CustomerFeedback@elitedirect.com

Mr Crellin ( Unknown Area )
I would like to thank you for the hastle free delivery of the alloy wheels i recently bought (zito 003's) from you, every thing was there and in perfect order. I have attatched some photo's of the car with the wheels on that i hope you will find of use. Thank you again. D Crellin
Date Recieved: Jun-09	Products Purchased: Zito 003 Alloy Wheels
Name ( Area Area )
Comments
Date Recieved: Date	Products Purchased: Product
Mr A Tufail ( East Ham Area )
I am happy with the service provided by Elite. This is my 3rd Visit just this Year. Lee & Barry have been fantastic. Thanks a lot and See you soon
Date Recieved: 31/10/2009	Products Purchased: Suspension & Alignment
Mr M Percec ( Ilford Area )
Great service from Paul & Barry. Thank you Ps. Will come again!!!
Date Recieved: 31/07/2009	Products Purchased: budget tyres
Mr M Myers ( Romford Area )
Very Good Service As Usual.
Date Recieved: 30/07/2010	Products Purchased: Puncture repair
Mr A Beg ( Hornchurch Area )
I have been a customer of Elite for 17 years & never had a reason for complaint
Date Recieved: 30/04/2010	Products Purchased: MOT
Mr J Neilson ( Canning Town Area )
I was a customer of Kwik Fit, But was so pleased with Elite's Service and Prices, and comfort of your waiting room. I will come again
Date Recieved: 29/10/2009	Products Purchased: Michelin Tyres
Mrs P Snow ( Rainham Area )
Nice waiting area
Date Recieved: 29/07/2009	Products Purchased: Exhaust
Mr A Moss ( Chadwell Heath Area )
Very good Service
Date Recieved: 29/06/2010	Products Purchased: Nexen Tyres
Mr K Roudette ( Romford Area )
Excellent Service - no pressure and very very helpful - Many thanks
Date Recieved: 29/06/2009	Products Purchased: Wheels & Tyres
Mr R Mellish ( London Area )
Very good feeling & relationship handling of customers. Definitely revisit if required & have spread the word
Date Recieved: 29/03/2010	Products Purchased: Goodyear Tyres
Mr G Tewes ( Stanford Le Hope Area )
Good pricing, polite & efficient service - That’s all that is needed. I will not hesitate to come again.
Date Recieved: 28/08/2009	Products Purchased: Pirelli Tyres
Mr J Hilliard ( Basildon Area )
As always excellent service and very reasonably priced
Date Recieved: 28/03/2009	Products Purchased: Budget tyres
Ed F Orriss ( Gidea Park Area )
Very Impressive - Will be back
Date Recieved: 27/10/2009	Products Purchased: budget tyres
Mr G Bamsey ( Romford Area )
Staff helpful & courteous
Date Recieved: 27/10/2009	Products Purchased: Continental Tyres
Mr R Norman ( Rayleigh Area )
Very please with service since 1992!!!
Date Recieved: 27/08/2009	Products Purchased: Bridgestone Tyres & Alignment
Mr M Waterman ( Dagenham Area )
First class service yet again
Date Recieved: 27/05/2010	Products Purchased: Continental tyres
Mr Boyle MBE ( South Ockendon Area )
Very prompt service
Date Recieved: 26/09/2009	Products Purchased: Vredestein Tyres
Mr C Padlet ( Dagenham Area )
Excellent salesmen who dealt with me professional and courteous. Will recommend to friends - plus of course great prices!!!
Date Recieved: 26/08/2009	Products Purchased: Michelin Tyres
Mr Abel ( Dagenham Area )
Very efficient and friendly staff
Date Recieved: 25/09/2009	Products Purchased: MOT
T o'Brian ( Unknown Area )
Spoke on phone to Gary and Russell and Once other. All extremely polite, Helpful and Knowledable and very profesional. Very Pleased with service given.
Date Recieved: 25/03/2010	Products Purchased: Hankook Tyres
Mr T Wenham ( Ilford Area )
Good service
Date Recieved: 25/02/2009	Products Purchased: Dunlop Tyres
Mr N Prichard ( Hornchurch Area )
Very relaxed atmosphere, extremely helpful staff, Everything carried out very professionally. Have recommended you to all my friends and colleagues
Date Recieved: 25/01/2010	Products Purchased: Brakes, Exhaust, MOT Kumho tyres
Mr L Lewis ( Romford Area )
Good friendly courteous service, nice surroundings and very good prices/ I'm always pleased with the service at Elite
Date Recieved: 24/10/2009	Products Purchased: Tyres & Alignment
Mr R Giles ( Romford Area )
Exceptional Service this morning! Thank you
Date Recieved: 24/09/2009	Products Purchased: Pirelli Tyres
Mr V Kan ( St Albans Area )
Please say a huge thank you to the staff for the excellent service provided. Gave really good advice was very knowledgable and I will be using Elite again because of this. I've also recommended my friends to you. Keep it up! Thanks
Date Recieved: 24/09/2009	Products Purchased: Yokohama Tyres
Mrs Baker ( Hornchurch Area )
Good service
Date Recieved: 24/09/2009	Products Purchased: Bridgestone Tyres
Mr U McDonald ( Loughton Area )
Excellent professional service will recommend to others
Date Recieved: 24/02/2009	Products Purchased: Toyo Tyres
Mr C Savidge ( Harold Wood Area )
Excellent speedy service - Good Price
Date Recieved: 23/06/2009	Products Purchased: Michelin tyres
Mr P Cutler ( Rainham Area )
No problems - only the VAT
Date Recieved: 22/10/2009	Products Purchased: Nexen Tyres
Mr M Hoy ( Chadwell Heath Area )
Have purchased from you on a number of times. Satisfied
Date Recieved: 21/10/2006	Products Purchased: Goodyear Tyres
Mr F Way ( Bromley Area )
Very impressed with the organisation. Friendly who appeared very knowledgable
Date Recieved: 21/05/2009	Products Purchased: Michelin tyres & alignment
Mrs S Robinson ( Braintree Area )
Service was excellent as usual. Used to live in Dagenham but moved 3 years ago - I am still prepared to travel for excellent service and value for money
Date Recieved: 21/02/2009	Products Purchased: Budget tyres
N Dunne ( Unknown Area )
Have used Elite several times Always receive good customer service this tim ewas no exception. Lee did everything Possible and was polite and well mannered.
Date Recieved: 2010/01	Products Purchased: Brake Pads & Discs
Mr Norris ( Unknown Area )
Great service am very happy with the wheel alignment and tyres which I had fitted a few months ago would definatly come back Thanks very Much
Date Recieved: 2010	Products Purchased: Wheel Alignment
Mr Neederman ( Unknown Area )
From entering the shop t oleaving I could not have been looked after better Big thanks to H and Tom.
Date Recieved: 2010	Products Purchased: Avon ZZ3 Tyres
Mr King ( Unknown Area )
Excellent Service Will Be Back for sure.
Date Recieved: 2010	Products Purchased: Continental Sport Contact 3 Tyres
Undisclosed Customer ( Unknown Area )
Staff very confident, Friendly and Helpful + Knowledgable Thanks
Date Recieved: 2010	Products Purchased: Not Listed
Mr Brown ( Unknown Area )
Excellent service. Great Prices couldn’t do enough to help me.
Date Recieved: 2010	Products Purchased: Not Listed
Mr Turner ( Unknown Area )
Very pleased with Mr H Dahl help service and knowledge. And also a big thanks to Ben Wicks for a Pro Job. Hes a credit to the Company. Thanks So Much
Date Recieved: 2010	Products Purchased: Exhaust
M.Myers ( Unknown Area )
Very Good Service As Usual.
Date Recieved: 2010	Products Purchased: Punchure Repair
Mr Veroft ( Unknown Area )
Very good Service on the Day Thanks
Date Recieved: 2010	Products Purchased: Wheel Alignment
Mr Chambers ( Unknown Area )
I cannot fault you at all you were polite and efficient and everything I required was explained in detail. Elite was my best choice.
Date Recieved: 2010	Products Purchased: Not Listed
Mr Cain ( Unknown Area )
Again found your staff pleasant, helpful and efficient as on previous occasions when my daughter has used your services … and what a great idea having a in house café Many Thanks
Date Recieved: 2010	Products Purchased: Wheel Alignment
Mr Reed ( Unknown Area )
Fast and Efficient Service This time and always
Date Recieved: 2010	Products Purchased: Brake Pads & Discs
Mr Moore ( Unknown Area )
Very good service quick and very helpful.
Date Recieved: 2010	Products Purchased: Nexen Tyres
Mr McSweeney ( Unknown Area )
Good Service as usual big thanks to gary and the rest of the team will call in again next time if only for a bacon roll. Very impressed and have been coming to Elite Since 1986.
Date Recieved: 2010	Products Purchased: Goodyear Tyres
Parchar ( Unknown Area )
Excellent and Courteous Service From The Sales Team Thanks
Date Recieved: 2010	Products Purchased: Michelin Tyre
Ms Clark ( Unknown Area )
H was very helpful on the telephone and in the shop. Very Customer Focused Thanks
Date Recieved: 2010	Products Purchased: Continental Premium 2 Tyres and Balancing
Mr O'Leary ( Unknown Area )
Efficiently Ordered and Carried out as promised. Thanks
Date Recieved: 20/11/2009	Products Purchased: Michelin Primacy
Mr D Austin ( Romford Area )
Excellent Service alround
Date Recieved: 20/07/2010	Products Purchased: Brake Pads & Discs
Mr D Austin ( Romford Area )
I always come to Elite as I have found all member of staff polite, knowledgable, helpful and professional and also a wide range of tyres and other products
Date Recieved: 20/07/2010	Products Purchased: Brakes Discs & pads, Alignment, Tyres
Mr R Unwin ( Wapping Area )
Good price consistantly clean well organised facility. Friendly staff, excellent in keeping me upto date with specially ordered tyre
Date Recieved: 20/05/2010	Products Purchased: Michelin & Bridgestone tyres
Ms V Kalatchev ( Dagenham Area )
The job was done very well and quick. Customer service is very good and polite. I'm very happy with the service I've received
Date Recieved: 20/03/2010	Products Purchased: Puncture repair
Mr Potter ( Unknown Area )
EXCELLENT NO MORE TO SAY!!!!
Date Recieved: 20/02/2010	Products Purchased: 4 Bridgestone Tyres
Ms B Measom ( Dagenham Area )
Excellent fast serivce. Have used Elite several time before. Always excellent. - Need you to open Sunday though
Date Recieved: 19/10/2009	Products Purchased: Puncture repair
Mr A Puri ( Chafford Hundred Area )
Had exhaust replaced on 206GTI & BMW 320D MOT'd ! Good Service
Date Recieved: 19/09/2009	Products Purchased: Exhaust & MOT
Mr B O'Neil ( Ilford Area )
Always competitive on price with a professional service. I've been using Elite for my tyre requirements for many years and have yet to be disappointed
Date Recieved: 19/06/2009	Products Purchased: Pirelli Tyres
Mr J Day ( upminster Area )
Prompt obliging reservation & fitting of required dunlop tyres - referred from costco who only stock Michelin!!
Date Recieved: 18/11/2009	Products Purchased: Dunlop Tyres
Mr S Newton ( Rainham Area )
Excellent service as usual
Date Recieved: 18/08/2009	Products Purchased: Continental Tyres
Mr N Bagley ( London Area )
Very Helpful service, just need new tyres after getting the alignment done, thanks for your assistance
Date Recieved: 18/08/2009	Products Purchased: Alignment
Mr L Cox ( West Malling Area )
Fantastic Service, fantastic Prices. Four wheel alignment centre is the best. Keep up the good work
Date Recieved: 18/01/2010	Products Purchased: Tyres & Alignment
Mrs Musham ( Unknown Area )
Very Helpful, showed me exactilly what I needed doing. Which was well appreciated and put my mind at rest. The Salesman Was Great with the Kids Also. Dealt with H.
Date Recieved: 17/11/2009	Products Purchased: Apec Brake Pads
Mr F Fairbrass ( Epping Area )
Professional Service. I always get good results at Elite!
Date Recieved: 17/11/2009	Products Purchased: Vredestein Tyres
Mr T Lynch ( upminster Area )
Great service once again many thanks
Date Recieved: 17/04/2010	Products Purchased: MOT
Mr B Mills ( Romford Area )
Excellent service, would definitely recommend . First Class!!!
Date Recieved: 17/04/2010	Products Purchased: Brake pads, Wear indicator, Brake damper kit
Mr J Esperanzate ( Dagenham Area )
Fast service nice waiting area with Café, Tv Good ambience, competitive prices
Date Recieved: 17/04/2010	Products Purchased: Nexen Tyres
Mr R Gleed ( Coulsdon Area )
Great price - Great service - What else could you ask for
Date Recieved: 17/03/2009	Products Purchased: Pirelli Tyres
Mr J Marks ( Hornchurch Area )
Very Polite and professional
Date Recieved: 16/09/2009	Products Purchased: Pirelli Tyres
Mr Smith ( Rainham Area )
Great service nice people Thank you
Date Recieved: 16/06/2010	Products Purchased: Vredestein & Nexen Tyres, MOT
Mr L Emmett ( Brentwood Area )
Very quick, efficient service, good price and many to choose from, would recommend to others. Thank you
Date Recieved: 16/06/2010	Products Purchased: Avon Tyres
Mr t Moore ( Basildon Area )
Pleased with service and attitude of the staff and I am confident about the quality of the tyres
Date Recieved: 16/04/2009	Products Purchased: Tyres & Alignment
Mr P Durrant ( Dagenham Area )
Very Good and friendly service
Date Recieved: 16/04/2009	Products Purchased: Wheel Bearing
Mr O'Prey ( Unknown Area )
H, Barry, Garry & Dean Plus the gentlemen Who Drive Cars in and out ALL EXCELLENT THANK YOU ALL AND GOD BLESS
Date Recieved: 16/01/2010	Products Purchased: Wheel Alignment & Balancing
Mr J Brown ( upminster Area )
First time with you, expected the worst - GOT THE BEST - will come again
Date Recieved: 15/05/2009	Products Purchased: Bridgestone tyres
Mr S Burling ( Ongar Area )
Great sales team, fast fitting. Good service all round A1 will use again thanks
Date Recieved: 15/03/2010	Products Purchased: Nexen Tyres
Mr Islam ( Unknown Area )
Thanks Again, Gave me good service.
Date Recieved: 14/01/2010	Products Purchased: Vredestein Tyre
Mrs V Rice ( Brentwood Area )
First Class service from all staff!! We will certainly recommend your company to our friends & neighbours. Many thanks to all
Date Recieved: 13/10/2009	Products Purchased: Michelin Tyres
Ms S O'Driscoll ( South Ockendon Area )
Excellent customer service and cost of tyre very good!!! Thank you
Date Recieved: 13/08/2009	Products Purchased: Michelin Tyres
Mr W Santer ( upminster Area )
Both Steve and Lee showed professionalism & Maturity. Being most kind with their time and advise - the efficiency of the campony was startling for this day and age. Will suggest Elite's services to others
Date Recieved: 13/03/2010	Products Purchased: Goodyear Tyres
Mr M Marshall ( Ilford Area )
As usual service was speedy, professional and courteous! A1 Thanks
Date Recieved: 12/08/2009	Products Purchased: Powerflex Bushes, Goodyear Tyres and Alignment
Mr J Solanki ( Hainault Area )
Very pleased with the attending staff at the counter. Excellent PR! Surely will be recommending to others. Good luck for the future.
Date Recieved: 12/06/2010	Products Purchased: Goodyear Tyres
Mr M Runnalls ( Bedford Area )
Russell & Gary very helpful and polite. Will recommend Elite to others!
Date Recieved: 12/06/2010	Products Purchased: Conitinental Tyres
Mr R Jordan ( Romford Area )
Excellent service & conditions
Date Recieved: 12/03/2009	Products Purchased: Continental tyres
Mr Pease ( Unknown Area )
100 Percent as Always Well Done and Thanks
Date Recieved: 11/12/2009	Products Purchased: Continental Tyre
Ms J Sutton ( Maldon Area )
Super efficient service
Date Recieved: 11/03/2009	Products Purchased: Goodyear Tyres
Mr R Darbar ( London Area )
Top class service A*** Best customer service I've had from a garage in a very long time, also got dropped off to Rainham Station which I think was brilliant, will definitely visit again
Date Recieved: 11/02/2009	Products Purchased: Brake pads & Discs
Mr M Reahi ( Dagenham Area )
Your service was excellent!
Date Recieved: 11/02/2009	Products Purchased: budget tyres
Mr M Foster ( Plaistow Area )
Excellent service, Great value
Date Recieved: 09/08/2010	Products Purchased: Pirelli tyres, Alignment, Brakes
Mr C Patel ( Stratford Area )
Great Service and prompt service. Very friendly and great advice on work done, showed what work was required. Very professional and great enviroment for waiting
Date Recieved: 09/06/2010	Products Purchased: Powerflex Bushes, Goodyear Tyres and Alignment
Mr S Turton ( Woodford Green Area )
Brilliant service as usual. Technician was very good! See you next time I need tyres
Date Recieved: 09/01/2010	Products Purchased: Pirelli Tyres
Mr R Jones ( South Ockendon Area )
Very good service - Very helpful staff - Especially Paul T*****k
Date Recieved: 08/07/2010	Products Purchased: Wheels & Tyres
Mr Bachell ( Unknown Area )
Cheapest price I could find. Friendly, Courteous, Efficient Service as Always. I Would certainly recommend Elite to Everyone without a doubt. :)
Date Recieved: 07/12/2009	Products Purchased: Vredestein Tyre
Mr S Griffiths ( Grays Area )
Pormpt and Polite customer service. Thanks to Henning Dahl. Plenty of parking. Clean spacious showroom (modern) Good customer facilities. Compettitve prices & wide choice. I'll be back!!
Date Recieved: 07/11/2009	Products Purchased: Kumho Tyres
Mr R Graham ( Ilford Area )
Once again 1st class service and courtesy, + A GREAT BACON SANDWICH :-)
Date Recieved: 07/09/2009	Products Purchased: Wheel Bearings & Track Rod End
Mr D Kemp ( Ilford Area )
Excellent service from Peter K & Courteous - THANK YOU
Date Recieved: 07/08/2010	Products Purchased: Pirelli Tyres
Mr R Harris ( Hornchurch Area )
Rocommended by my brother who is a car mechanic!! V - Impressed on 1st visit - quick, efficient - good understanding of what I purchase due to feedback. Very comfortable waiting area! Very impressed!!
Date Recieved: 07/07/2010	Products Purchased: Dunlop tyres & alignment
Mr M Tilling ( Bromley Area )
I would like the management of Elite to know it was an absolutely positive and pleasant experience having that young chap 'Jamie' deal with me. 100% Professional. Many thanks
Date Recieved: 07/05/2009	Products Purchased: Alignment
Mr J Antie ( London Area )
Professionalism !
Date Recieved: 07/01/2010	Products Purchased: Michelin Tyres
Mr J Pegler ( Hornchurch Area )
Excellent service as usual. Been coming here for years. Wouldn't bother going anywhere else
Date Recieved: 06/06/2009	Products Purchased: Continental tyres
Mr P Dean ( Hornchurch Area )
Best service I have ever encountered
Date Recieved: 06/05/2010	Products Purchased: Budget tyres
Mr C Thomas ( Ongar Area )
Kepp up the good work
Date Recieved: 06/05/2008	Products Purchased: MOT & tyres
Mr A Squires ( Theydon Bois Area )
A1 Price -A1 service
Date Recieved: 06/03/2009	Products Purchased: Michelin Tyres
Mr A Campbell ( Hutton Area )
Excellent Service !!! Many Thanks
Date Recieved: 06/02/2009	Products Purchased: Nexen Tyres
Mr M Hughes ( Grays Area )
First class service, very please thanks
Date Recieved: 06/02/2009	Products Purchased: Wheels & Tyres
Mr K Reeves ( South Ockendon Area )
Very happy with Service
Date Recieved: 05/10/2009	Products Purchased: Continental Tyres
Mr R Baylis ( Grays Area )
Looked after very well Thanks
Date Recieved: 05/08/2009	Products Purchased: Pirelli Tyres
Mr A Antonio ( London Area )
Amoungst the cheapest. Great service. Clean spacious store. Friendly polite smart staff. All very good
Date Recieved: 05/06/2010	Products Purchased: Budget tyres
Mr D Joseph ( Ilford Area )
I received the usual excellent service that I have continued to receive over the years. Thank you
Date Recieved: 05/06/2009	Products Purchased: Wheels & Tyres, Brakes, MOT & Alignment
Mr R Simpson ( Grays Area )
Very polite and speedy service in comfortable surroundings - Excellent
Date Recieved: 04/11/2009	Products Purchased: MOT, Stabiliser Links, Alignment
Mr R Smith ( upminster Area )
Excellent helpful service from Barry - 2 tyres fitted well within in time estimated. Thanks
Date Recieved: 04/06/2009	Products Purchased: Goodyear Tyres
Mr R Boland ( Dartford Area )
Excellent & Speedy Service - well done & Thank you
Date Recieved: 03/11/2009	Products Purchased: Suspension & Alignment
KAM CARS LTD ( Barking Area )
Very polite and helpful will be coming in again!
Date Recieved: 03/08/2010	Products Purchased: Avon ZZ3 Tyres
Mr K Barret ( Romford Area )
Customer since Aug 08, excellent service at each visit
Date Recieved: 03/07/2010	Products Purchased: Puncture repair, MOT Tyres
Mr York ( Unknown Area )
Have been using you for many years and the service is always excellent.
Date Recieved: 02/07/1905	Products Purchased: Punchure Repair
Mr Smith ( Unknown Area )
Good Service . Thanks
Date Recieved: 01/07/2010	Products Purchased: Bridgestone Tyres
Mr Landeryou ( Unknown Area )
Once again fantastic service. Please pass my thanks onto Lee for superb customer service. In the words of arnold Schwarzennegger 'Ill be back'
Date Recieved: 01/06/2010	Products Purchased: MOT
Mr C Matthews ( Hemel Hempstaed Area )
Would like to thank Lee for all his help in ordering the tyres and keeping me informed by phone throughout. Great customer service and very helpful. See you next time
Date Recieved: 01/05/2010	Products Purchased: Goodyear Tyres
Mr H Davis ( Ilford Area )
Fast & efficient service
Date Recieved: 01/02/2010	Products Purchased: Bridgestone Tyres & Alignment
Mr D Gomes ( Dagenham Area )
The person - Jamie - that attended to me was very polite and helpful. He explained clearly the answers to my questions and any query I had. He is a great asset to your company. Thanks Elite
Date Recieved: 01/01/2010	Products Purchased: Alignment
Mr & Mrs Millward ( Unknown Area )
Profesional Service, Employees were friendly quick and efficient. Seating area was warm and welcoming I can highly recommend the egg + bacon Sandwich Too!
Date Recieved:	Products Purchased: Wheel Alignment